Rezerwacja biletu na ekspresowy bus
Express Airport Transfer


valid from 06-09-2018

Paragraph 1 General provisions

1.1) These Regulations have been prepared on the basis of art. 4 of the Act of 15 November 1984. Transport Law
1.2) The terms used in the Regulations should be understood:
a) Carrier - ROI Doradztwo i Szkolenia Urszula Kukuła with registered office 42-200 Częstochowa, ul. Popiełuszki 2.
b) Contract of carriage - an agreement concluded between the Carrier and the Passenger at the time of booking the seats; on its basis, the Carrier undertakes to carry a Passenger and his luggage from a given place to the destination town for a defined payment.
c) Passenger - a person using the Carrier Service provided by the Carrier based on purchased and paid tickets.
d) The transport service - a transport service by the means of transport on the route booked by the passenger.
e) Ticket - a personal document entitling the passenger to use the Service of a designated person at a specified time, at specific times and for a fixed and paid price, which is valid together with the Passenger's identity document, ie ID card or passport.
f) Electronic ticket - a document entitling the Passenger to use the Transport Service at a specified time, at specific times and for a fixed and paid price. An electronic ticket is printed by the Passenger from the Internet ticket sales system. The passenger is entitled to display the Electronic Ticket on the mobile device.
g) Means of transport - a road vehicle used by the Carrier to carry out the Transport Service.
h) Internet ticket sales system - a system enabling the Passenger to reserve a place in the Means of transport, to print out Electronic Tickets and to pay for the Transport Services purchased. The system is available at the Internet address

Paragraph 2. Booking of a journey and purchase of a ticket

2.1) The purchase of a ticket / booking a seat in the Internet ticketing system means the conclusion of a contract of carriage and acceptance of the provisions of these Regulations.
2.2) The transport service is subject to a total reservation of seats.
2.3) The ticket can be purchased at the Carrier's seat or by phone on the number 603 966 598. An electronic ticket can be purchased in the Internet ticket sales system. An electronic ticket is printed by the Passenger from the Internet ticket sales system. The passenger is entitled to display the Electronic Ticket on the mobile device.
2.4) The Carrier allows the possibility of buying a ticket in means of transport only when there are free, unoccupied places. In this case, payment is possible only in cash. The price for the service is specified in the price list.
2.5) Ticket prices are determined on the basis of the current price list of services.
2.6) The carrier pays a reservation fee for making payments through the online booking system in the amount of PLN 2.

Paragraph 3. Journey

3.1) The passenger should arrive at the stop indicated in the timetable, at least 10 minutes before the planned departure of the means of transport. If the Passenger is not registered at the time of the planned departure, it is treated as a resignation from the journey.
3.2) The passenger should take the place indicated by the service.
3.3) The Passenger should have a Ticket, printed or displayed on the mobile device. An electronic ticket. The Carrier reserves the right to refuse transport of a person who does not have a Ticket.
3.4) The Passenger is obliged to comply with the order regulations in force in transport and the instructions for the use of the means of transport.
3.5) The Passenger is liable for damage caused to the Carrier (in particular for the destruction of the equipment of the means of transport) and other Passengers on general principles provided for in the Civil Code.
3.6) In the case where the means of transport is equipped with seat belts, the Passenger is obliged to use these belts during the journey.
3.7) According to the Road Traffic Act, there is no obligation on buses to transport children in protective car seats.
3.8) The Carrier has the right to prevent the carriage of a Passenger or to remove a Passenger from the means of transport, if the Passenger:
a) threatens safety or order in transport
b) is burdensome for Passengers or refuses to pay for carriage, unless it would violate the rules of social coexistence.
3.9) In the means of transport it is forbidden to drink alcoholic beverages, other intoxicants and smoking.
3.10) The Carrier will make every effort to carry the Passenger and his luggage in a timely manner, according to the agreed timetable, but for reasons beyond his control, he can not guarantee it.
3.11) The carrier is liable for damage suffered by the Passenger as a result of a late arrival or cancellation of a regular means of transport if the damage resulted from the fault or gross negligence of the carrier.

Paragraph 4. Luggage

4.1) Each piece of Passenger's luggage carried in the luggage compartment should be described by the name and surname of the Passenger, in accordance with the Ticket held. The obligation to mark the luggage rests with the Passenger.
4.2) The Passenger is entitled to free transport of 1 piece of luggage weighing up to 40 kg and maximum dimensions of 50x50x80 cm and hand luggage, referred to in point 4.3 of this paragraph.
4.3) Passengers may take hand luggage up to 10 kg in weight and dimensions allowing for easy placement under the seat or on the shelf directly above the seat. The size of the hand baggage should not impede the freedom of travel for other Passengers.
4.4) In the case of excess baggage, you must pre-book and purchase an additional ticket. Reserving and buying an additional ticket allows you to carry in addition: 2 pieces of luggage with a total weight of 40 kg and the maximum size of each piece of luggage and 1 piece of hand luggage with a maximum baggage weight of 5 kg and a maximum luggage size 60x40x20 cm.
4.5) In the case of transporting sports equipment such as skis, windsurfing boards, you must pre-book and purchase an additional ticket. Purchase of an additional ticket allows you to carry an additional 1 piece from the aforementioned sports equipment.
4.6) The Carrier has the right to refuse to take luggage if it does not meet the requirements set out in these Regulations.
4.7) The following are excluded from transport:
1) items whose carriage is prohibited on the basis of separate regulations;
2) things that are dangerous or that can cause harm to people or property;
3) corpses and remains of human corpses.
4.8) The carrier may refuse to accept as luggage the items which due to their condition or properties may be damaged or destroyed during transport, if their packaging is insufficient or in the absence of the required packaging. In the event of acceptance of such items for transport, the carrier shall mention this in the luggage voucher.
4.9) Non-standard baggage should be reported by phone no later than 17.00 on the day preceding the day of departure.
4.10) Carrier has the right to refuse to take luggage if it does not meet the requirements set out in these Regulations, as well as atypical baggage in the event of failure to report it within the time specified in point 4.9.
4.11) The Carrier is not responsible for personal items and hand baggage located outside the luggage lock and being under the direct care of the Passenger, unless the damage was caused by his fault.
4.12) The liability of the Carrier for luggage carried in luggage holds is limited to the declared value of the luggage. The passenger may declare the value of the luggage, which should not exceed its real value. The carrier may check the compliance of the declared value with the actual one, and in the case of reservations, mark it on the back of the ticket. If the Passenger does not declare the value of the luggage, then the Passenger is burdened with the burden of proof of the actual value of the luggage.
4.13) Objects left in the means of transport by oblivion or for other reasons are not covered by the Carrier's protection and liability. The luggage left in the means of transport proceeds in accordance with the provisions of things found and the relevant provisions of transport law.4.14) Acceptance of luggage by the Passenger without reservations causes the expiry of claims for loss or damage, unless:
a) the damage was found by protocol before the consignment was accepted by the authorized person;
b) such a statement was discontinued due to the fault of the Carrier;
c) the loss or damage resulted from intentional fault or gross negligence of the Carrier;
d) the passenger noticed damage after the receipt of the shipment and within 7 days demanded to determine its condition and proved that the damage occurred in the time between the acceptance of the shipment for transport and its release.

Paragraph 5. Electronic transactions

5.1) Payments for ordered Services, made via the Internet ticketing system, can be made using one of the following payment methods:
a.) by electronic transfer,
b) by a payment card,
c) through the Pay Pal and PayU system.
5.2) Online payments by payment cards are provided by eCard S.A.
Available payment methods:
Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

Paragraph 6. Complaints

6.1) Complaints arising from the performance of the contract of carriage should be directed to:
a) in writing to the address 42-200 Częstochowa, ul. Popiełuszki 2.
b) by e-mail to the following address:
6.2) The person authorized to file a complaint is the Passenger of his legal guardian or representative. Complaints submitted by third parties are not considered. When making a complaint, please provide your reservation number.
6.3) Filing a complaint with the use of means of electronic communication (e-mail) means consent to delivery by the Carrier of a response to the complaint and the request referred to in point 6.5 to the e-mail address from which the complaint was sent, unless the complaint providing a written answer to the indicated address of residence or registered office.
6.4) The complaint should contain: name and surname (name) and address (registered office) of the carrier; name and surname of the Passenger; if the complaint is submitted by the legal guardian / proxy in addition to the first and last name of that person; an attached copy of the document regarding the conclusion of the contract of carriage or the data specified by the Carrier, allowing to identify the contract of carriage concluded; justification of the complaint; the amount of the claim (separately for each transport document); bank account number or address appropriate to pay compensation or other payment; signature of the Passenger, legal guardian or representative - in the case of a complaint lodged in writing.
6.5) If the submitted complaint does not meet the conditions referred to in point 6.4, the Carrier calls the Passenger / legal guardian / proxy, no later than within 14 days from its receipt, when it is necessary for the complaint to be properly dealt with in order to remedy deficiencies the appointed date, not shorter than 14 days from the date of delivery of the summons, with the instruction that the failure to remove the defects within this period will result in leaving the complaint without recognition. The time limit referred to in point 6.6 shall run from the day on which the Carrier receives the completed complaint.
6.6) The Carrier will consider complaints within 30 days of its receipt, subject to situations where there is a need to obtain additional explanations from the Passenger. By responding to a complaint, it should be understood as sending it by post or sending it using electronic means of communication.

Paragraph 7. Cancellation of the ride service

7.1) the passenger prior to withdrawing from the contract and returning the Ticket should consider the possibility of a free change of the date of the journey, made by the Carrier, as long as he has vacancies at the time specified by the Passenger.
7.2) In order to return the Ticket before the passage, the Passenger should write to the following address: a notice regarding a given ticket. The notification should include the name of the passenger and the Ticket number.7.3) The carrier, within 14 business days, will refund the charges in accordance with the rules set out in point The deduction referred to in point 7.3 shall not apply if the Passenger withdraws from the contract of carriage for reasons attributable to the Przewoźnik.
7.5) In case of resignation by the Passenger from travel (withdrawal from the contract) he is entitled to a refund corresponding to the unused transport service, after deducting a part of the amount due (a fee). Depending on the date of resignation, the Carrier is entitled to make deductions of the following amounts:
a) more than 14 days before departure, 10% of the ticket value,
b) from 14 days to 48 hours before departure 25% of the ticket value,
c) from 48 hours to 24 hours before departure, 50% of the ticket value,
d) less than 24 hours before departure, 90% of the ticket value.
The reimbursement for the unused ticket is made by the Carrier.
7.6) The carrier has the right to deduct 90% of the ticket value in the case specified in points 3.1, 3.3 and 3.8 of these Regulations.

Paragraph 8. Personal data security policy

8.1) The administrator of personal data is the Carrier.
8.2) The data provided will be processed on the basis and in accordance with the Regulation of the European Parliament and Council (EU) 2016/679 of 27/04/2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95 / 46 / EC (general regulation on data protection) (hereinafter: 'RODO').
8.3) Providing personal data by the Passenger is voluntary, however, it is necessary to conclude the Contract of carriage and perform the Transport Service.
8.4) Passengers have the right to access their personal data, the right to rectify them, the right to delete them and the right to limit data processing - to the extent specified in art. 16-18 RODO. For this purpose, please contact the Carrier by phone at +48 603 966 598 or via e-mail:
8.5) The Carrier ensures that the personal data of the Passengers will be processed only for the purpose of the contract, for the purposes of direct marketing of the Carrier's own products and for the purpose of seeking possible claims for business operations.
8.4) Detailed provisions regarding the protection of the Customer's personal data can be found on the website of the Online Store dedicated to the privacy policy.

Paragraph 9. Final provisions

9.1) Regulations are valid from 06-09-2018.
9.2) The binding Regulations are available on the website:
9.3) The Carrier reserves the right to change the provisions of these Regulations, about which will notify the Customers by publishing on the website:
9.4) Amendments to the provisions of the existing Regulations come into force on the day of publication on the website and are only valid in relation to contracts concluded after the date of entry into force of a given amendment to these Regulations.
9.5) According to art. 3 par. 2 point 4 of the Act on Consumer Rights of 24 June 2014, to the services of transporting persons carried out by the Carrier does not apply the provisions of this Act (with the exception of Article 7a, Article 10 and Article 17 of the above-mentioned Act).
9.6) To the extent not covered by these Regulations, the following provisions shall apply: Act of 15 November 1984. Transport Law and the Act of 23 April 1964 Civil Code.